This is a book by Dale Carnegie. My dad has mentioned it my whole life. I recently listened to the audiobook and it was pretty incredible.
Similar to the DISC model, it’s a quick study of people and how to handle conflict. He gives examples of people approaching conflict throughout history, including Lincoln and Roosevelt.
I think it is, or used to be, a self help course you could sign up for. It had a similar vibe to The power of Positive Thinking. Only I don’t think Carnegie was a preacher.
At one point in the book he talks about people who talk over others. I felt personally attacked, haha. I have to fight that urge SO hard. I think it’s because I am a fast paced person. Regardless of the reason, it’s an extremely rude thing to do. I try to be conscious of it and stop myself from doing it, or apologize when I do slip up and interrupt.
There are 10 main points made in the book.
- Do not criticize, condemn or complain
- Be generous with praise
- Remember their name
- Be interested (genuinely) in other people
- Know the value of charm
- Be quick to acknowledge your own mistakes
- Don’t try to win an argument
- Begin on common ground, get them to say yes
- Have other people think your conclusion is their own
- Make people feel important
In a nutshell… If you want to have your way get people to like you. Treat them with sincerity. Offer praise before you offer criticism. Get people to talk about themselves, mostly they want to feel important and by listening you make them feel important.
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Redheaded Jill 
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